Lines are open 8.30am to 1.00pm and 2.00pm to 5.30pm Monday to Friday.
You will be asked for a brief medical reason for your call. This ensures you are seen by the appropriate clinician. Our reception staff are trained in confidentiality and will ensure your call is treated respectfully.
Routine Appointments
Appointments last 15 minutes. This restricts us to one appointment per medical problem.
Please let us know in advance if you are unable to keep your appointment.
Your consultation does not have to be with your registered GP.
You can use the NHS App book cervical smears and blood tests appointments. You can also cancel appointments using the NHS app. For more information go to www.nhs.uk/nhsapp
Emergency (Urgent) Appointments
There are a limited number of appointments available urgently on the day if appropriate. Our Reception Team will triage your request using a Clinical Navigator to ensure you are booked in with the correct clinician. Or you may be signposted to a different service such as Pharmacy or Urgent Treatment Centre, this is to ensure emergencies are prioritised correctly.
Cancel Appointments Online
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel your appointment:
HUB Appointments
We may offer HUB appointments on the weekend at St Peters Surgery if unavailable here.
Chaperones are available for all appointments at the surgery.
Extended Hours Appointments
Information on appointments outside of opening hours.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Blood Tests
Information on blood tests here.
Alternative Services
Our reception staff use a protocol to determine the appropriate clinician and service for you. At times they may suggest there is a more appropriate service for you. More information on choosing the right service can be found here.
NHS app
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book cervical smears, blood tests appointments, cancel appointments order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Home visits are undertaken for patients unable to get to the surgery. These are generally the very elderly and infirm and terminally ill patients. The decision to visit at home is at the discretion of the doctor. The doctor may telephone to check on the patient's condition before visiting.
The telephone number for home visit requests is 023 8044 8558. Requests should be made before 11.00am on the day the visit is needed.
We now have a HUB service for home visiting. This means that the doctor that visits you may not always be a GP from this surgery. You may not recognise the GP but they should always carry ID on them.
Please call the surgery if you are unsure on the visiting GP.